Frequently Asked Questions

Care instructions

 

In order to get the most out of your soap, please make sure you allow it to dry out fully in between uses.

I recommend using a soap dish with good drainage so that the soap doesn't retain moisture. If you use a soap saver bag or similar, make sure you hang it up so that it can drip dry. If you find that it still doesn't dry out you can remove your soap in between uses to allow both the bag and the soap to dry.

For best results store soaps out of direct sunlight in a cool, dry room.

If you find your soap is cracking this will be because it has become too wet and is not drying out enough.

Difference in designs

Each one of my soaps is completely unique as they are handmade in small batches so no two designs will be the same.

 

A note on scents

I use only high quality essential oils to add fragrance to my soaps. Because of this you may find that the scent fades over time. Quite often once it is used you will find the scent comes back again. Also as this is a wash-off product the scent left on the skin will be minimal and varies depending on the soap you use.

Refunds & Exchanges

Unfortunately as I run a small business I am unable to accept returns or exchanges unless goods are faulty.

However if you are unhappy with your order for any reason please get in touch and I will do my best to resolve this for you.

Custom and personalised orders

I am happy to consider all custom and personalised orders, whether this is a particular scent/design of soap or a bundle of different soaps together.

I can also make soaps as wedding or baby shower favours.

Please feel free to get in touch and I can discuss your requirements with you and let you know all the options available

 

Are your soaps 100% natural?

I use Mica in some of my soaps to provide the colours (purple, pink, green, blue). Many of my soaps are 100% natural and do not use mica, they use cocoa powder, turmeric, activated charcoal and cocoa powder. 

Mica is a naturally occurring mineral dust. There is a lot of controversy around natural mica as child labour may be used to mine it. The mica I use which is cosmetic grade is therefore synthetic (made in a lab) which forgoes the potential of child exploitation. These are the only synthetic ingredients in my soaps and are not present in any other product. The maximum amount of mica in any of my recipes is around 0.7% which means that all of my soaps are over 99% natural.

 

Wholesale availability

Soap wholesale is available including white label. Please contact me on hello@elstreesoaps.com for more information.