Frequently Asked Questions

Soap, Shampoo & Conditioner Care instructions

In order to get the most out of your soap, shampoo or contitioner, please make sure you allow them to dry out fully in between uses.

I recommend using a soap dish with good drainage so that the bar doesn't retain moisture. If you use a soap saver bag or similar, make sure you hang it up so that it can drip dry. After a while these can sometimes stop drying so well, this may be because of soap buildup, so remove the bar, wash the bag under warm water to get any excess soap out. Let the bar and bag dry and then you can use as normal again.

For best results store bars out of direct sunlight in a cool, dry room.

If you find your soap is cracking this will be because it has become too wet and is not drying out enough.

Difference in designs

Each one of my soaps is completely unique as they are handmade in small batches so no two designs will be the same.

 

A note on scents

I use only high quality essential oils to add fragrance to my soaps. Because of this you may find that the scent fades over time. Quite often once it is used you will find the scent comes back again.

Refunds & Exchanges

Unfortunately as I run a small business I am unable to accept returns or exchanges unless goods are faulty.

However if you are unhappy with your order for any reason please get in touch and I will do my best to resolve this for you.

Wholesale, Custom and Personalised orders

I am happy to consider all custom and personalised orders, whether this is a particular scent/design of soap or a bundle of different soaps together.

I can also make soaps as wedding or baby shower favours.

Please feel free to get in touch on hello@elstreesoaps.com and I can discuss your requirements with you and let you know all the options available. You can also find out more about wholesale here.